1. Q: Where can I find my CDKey/VIP code?

A：①CoolConverter uses an advanced account system so if you had logged in to your account before purchasing, your account will auto-upgrade to a VIP account. In this case, you don't need a CDK.
②If you purchase VIP via band card, there will be a delay for your order because we handle your order via Avangate. Please wait a minute and then go to check the purchasing page or your email.
③Note: We can't guarantee messages will pass Gmail's spam filters. If you're still not receiving the email, please check your spam folder.

2. Q: Do CoolConverter updates cost money?

A: Never! Everyone could enjoy free updates service forever. Click here to download the newest version now.

3. Q: Can I use my VIP on different PCs?

A: Yes. CoolConverter uses an advanced account system, so you can log in to your VIP account on any Windows computer to enjoy premium services.

4. Q: Does CoolConverter have any limited feature for VIPs?

A: Absolutely No! CoolConverter guarantees that all functions will be available for VIPs, including priority of agent support.